Recent work · Easton, Pennsylvania
Bar Torino
A restaurant in Easton, Pennsylvania. We rebuilt its website and put a system behind the phone, so every call ends with an answer, a table or a note the team can act on.
Guest calls · 21 August to 28 September 2026
- 132
- guest calls
- 102
- callers
- 23
- tables booked during the call
- 77%
- of calls completed without pulling staff off the floor
- 4
- private-dining inquiries taken
Source: call logs, guest calls only; staff, supplier and test calls excluded. “Booked during the call” means a reservation made before the call ended. “Completed without staff” means the call ended with no transfer to a person and no callback needed. One restaurant over five and a half weeks; results elsewhere will differ. Bar Torino is a client and approved publication of these figures.
bar-torino.com, as rebuilt by Auctus Apex.
The live site, with the chat a guest meets. Ask it what a guest would. Reservations, orders and forms are switched off here, and nothing you type reaches the restaurant.
What a guest meets
The chat on bar-torino.com, on its real menu, hours and policies. Ask it what a guest would: a table for Friday, a private dinner for twenty, a question about the wine list.
Automated software built by Auctus Apex. Nothing you type here reaches the restaurant, and it cannot make reservations.
What a caller hears
The voice behind Bar Torino's phone, with the same knowledge of the menu, the hours and tonight's tables. Speak to it the way a guest would.
A demonstration copy of the agent, built by Auctus Apex. It answers as it would on the real line, but none of its connections are live: nothing is booked, sent or transferred. It uses your microphone only during the call and ends after three minutes.
Most calls were hours, parking or a table for the weekend, and were settled without anyone leaving the floor. The ones that needed a person, a large party or a private dinner, reached the team with the details already taken.